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This setup is only required for existing customers upgrading to a package version that includes Chat. New customers receive these trusted URLs automatically during installation.
ShiftUp Chat requires three trusted URLs in your Salesforce org to communicate with ShiftUp’s AI services. You will need to add each URL as a trusted URL entry in Salesforce Setup.

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Trusted URLs to add

API NameURLProtocol
ShiftUp_API_HTTPS_Productionhttps://api.shiftupai.comHTTPS
ShiftUp_API_WebSocketwss://api.shiftupai.comWebSocket
ShiftUp_Assetshttps://assets.shiftupai.comHTTPS

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Steps

  1. In Salesforce, go to Setup and search for Trusted URLs in the Quick Find box.
  2. Click Trusted URLs under Security.
Trusted URLs setup page showing the three required ShiftUp entries
  1. Click New Trusted URL and enter the details for each URL listed above:
    • API Name — use the name from the table
    • URL — use the URL from the table
    • Active — check the box
    • CSP Context — select Lightning Experience Pages
Trusted URL edit form showing the API name, URL, and Active checkbox
  1. Click Save (or Save & New to add the next entry).
  2. Repeat for all three URLs.
Once all three trusted URLs are active, Chat will be fully functional in your ShiftUp instance.
Enabling Chat will not increase the number of allocated api calls to Salesforce, it’s designed to handle those api calls directly from the client’s browser to ShiftUp AI.