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You can grant temporary login access to ShiftUp Support to assist with troubleshooting and resolving issues in your Salesforce org. Once the ShiftUp managed package is installed, follow the steps below to grant access.

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Steps to Grant Access

  1. Log in to your Salesforce org.
  2. Click your profile avatar in the top-right corner and select Settings.
  3. In the Quick Find box, search for Grant Account Login Access and select it.
  4. Locate ShiftUp Support in the list.
  5. Under Access Duration, select how long you want to grant access, from 1 day to 1 month.
  6. Click Save to apply your changes.
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Additional Information

  • Temporary access: Login access automatically expires at the end of the selected duration.
  • Revoking access: You can revoke access at any time by returning to Grant Account Login Access and setting the access duration to No Access.
  • Support purposes only: ShiftUp Support uses this access solely to investigate, troubleshoot, and resolve support-related issues.