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ShiftUp consists of two main components:
  1. Salesforce Managed Package
  2. ShiftUp AI Platform

Component Roles

Salesforce Managed Package

  • Runs in the customer Salesforce org.
  • Stores seller profiles, account plans, opportunity strategy data, and related events.
  • Exposes UI and automation for users and admins.

ShiftUp AI Platform

  • Executes analysis workflows.
  • Connects through an external client application with OAuth credentials.
  • Returns generated outputs back to Salesforce.

Data Boundary

  • Customer CRM record content remains in Salesforce.
  • Final generated outputs are written to Salesforce managed objects.
  • Operational metadata is used by the platform to run workflows.

Analysis Triggers

Analysis can be triggered when:
  • An account plan is added to a seller profile.
  • A scheduled refresh runs.
  • A user starts an on-demand refresh.