> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiftupai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Grant Login Access to ShiftUp Support

You can grant temporary login access to ShiftUp Support to assist with troubleshooting and resolving issues in your Salesforce org.

Once the ShiftUp managed package is installed, follow the steps below to grant access.

### Steps to Grant Access

1. Log in to your Salesforce org.
2. Click your **profile avatar** in the top-right corner and select **Settings**.
3. In the **Quick Find** box, search for **Grant Account Login Access** and select it.
4. Locate **ShiftUp Support** in the list.
5. Under **Access Duration**, select how long you want to grant access, from **1 day to 1 month**.
6. Click **Save** to apply your changes.

<img src="https://mintcdn.com/shiftup/HhH9GrGm7To_mByW/images/Screenshot-2026-10-08-at-11.17.19-PM.png?fit=max&auto=format&n=HhH9GrGm7To_mByW&q=85&s=2c321b4f0a37cdb403c18f1f42d3f43d" alt="Screenshot 2026 10 08 At 11 17 19 PM" width="1930" height="1050" data-path="images/Screenshot-2026-10-08-at-11.17.19-PM.png" />

### Additional Information

* **Temporary access:** Login access automatically expires at the end of the selected duration.
* **Revoking access:** You can revoke access at any time by returning to **Grant Account Login Access** and setting the access duration to **No Access**.
* **Support purposes only:** ShiftUp Support uses this access solely to investigate, troubleshoot, and resolve support-related issues.


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